RE: Alternative to IBMi hardware maintenance -- MIDRANGE-L

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Subject: RE: Alternative to IBMi hardware maintenance
From: Rob Berendt <rob@xxxxxxxxx>
Date: Wed, 3 Oct 2018 14:08:09 -0400
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<snip>
Of course, I always open a ticket online. If it's important, I'll call in
immediately and reference the case# I just got.
</snip>
The only exception to that rule is: There are no exceptions.

I will say that opening a software ticket, and managing them online, is a
good process.

Hardware could learn A LOT from software.

Rob Berendt

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Re: Alternative to IBMi hardware maintenance , DrFranken

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