On 03-Apr-2012 18:55 , James LeLeux wrote:

I have been installing additional software for V7R1M0, and now have
the *ERROR status under LICPGM.

The error (reason code 4) indicates: "The product was previously
installed and was being replaced. An error occurred afer the
preoperation exit program processing."

Basically just saying that the OPTION(3) was already installed when the upgrade was attempted, so a /slip/ versus /scratch/ install of the option, when an error in pre-install processing prevented the install from continuing. The RC4 error msgid???? is presumably one of the final errors, for which /preceding message(s)/ will have diagnosed the specific condition for the failure. The spooled joblog for that failed install needs to be reviewed for the specifics.

Based upon Googling the messages, I executed this command, but it
results in same error loop:

CHKPRDOPT PRID(5770SS1) RLS(V7R1M0) OPTION(3) CHKSIG(*NONE)

Loop? Or just appearing to be the same _sequence_ of messages? The first error listed [reading a joblog oldest to newest; oldest message is "first"] may diagnose what is wrong, possibly in a way that implies recovery, or even the diagnostic message "Recovery" steps give up the means of correction more conspicuously.

I'm afraid if I deinstall, then reinstall I'll get and error
elsewhere - vicious loop!

Best not presume prescience with just a final error ;-) Investigate the origin of the specific cause of the overall failure, to best understand and then possibly even to predict the outcome of another attempt to install. Be not afraid ;-) to issue DLTLICPGM to delete the License Program Option [if not allowed, the OS will say so; e.g. as with OPTION(1) of the OS] and attempt a new RSTLICPGM of that option, after learning more about the origin of the installation failure.

Appreciate any tips!

If the spooled joblog from the original failure is no longer available [only that some msg rc4, same as from Check Product Option], then RSTLICPGM PRID(5770SS1) RLS(V7R1M0) OPTION(3) will generate a new joblog that can be reviewed for the origin of the failure *if* the installation fails again to restore; and if the restore completes without errors, then presumably all is well... allowing to proceed to PTFs.

Regards, Chuck

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