On 03-Apr-2012 18:55 , James LeLeux wrote:
I have been installing additional software for V7R1M0, and now have
the *ERROR status under LICPGM.
The error (reason code 4) indicates: "The product was previously
installed and was being replaced. An error occurred afer the
preoperation exit program processing."
Basically just saying that the OPTION(3) was already installed when
the upgrade was attempted, so a /slip/ versus /scratch/ install of the
option, when an error in pre-install processing prevented the install
from continuing. The RC4 error msgid???? is presumably one of the final
errors, for which /preceding message(s)/ will have diagnosed the
specific condition for the failure. The spooled joblog for that failed
install needs to be reviewed for the specifics.
Based upon Googling the messages, I executed this command, but it
results in same error loop:
CHKPRDOPT PRID(5770SS1) RLS(V7R1M0) OPTION(3) CHKSIG(*NONE)
Loop? Or just appearing to be the same _sequence_ of messages? The
first error listed [reading a joblog oldest to newest; oldest message is
"first"] may diagnose what is wrong, possibly in a way that implies
recovery, or even the diagnostic message "Recovery" steps give up the
means of correction more conspicuously.
I'm afraid if I deinstall, then reinstall I'll get and error
elsewhere - vicious loop!
Best not presume prescience with just a final error ;-) Investigate
the origin of the specific cause of the overall failure, to best
understand and then possibly even to predict the outcome of another
attempt to install. Be not afraid ;-) to issue DLTLICPGM to delete the
License Program Option [if not allowed, the OS will say so; e.g. as with
OPTION(1) of the OS] and attempt a new RSTLICPGM of that option, after
learning more about the origin of the installation failure.
Appreciate any tips!
If the spooled joblog from the original failure is no longer
available [only that some msg rc4, same as from Check Product Option],
then RSTLICPGM PRID(5770SS1) RLS(V7R1M0) OPTION(3) will generate a new
joblog that can be reviewed for the origin of the failure *if* the
installation fails again to restore; and if the restore completes
without errors, then presumably all is well... allowing to proceed to PTFs.