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On Fri 05-May-2011 09:33 , rob@xxxxxxxxx wrote:
So, what do you think? Do I close out the call now and use their
reacharound, or keep it open until there's a solution?
How about... Ask for the APAR [or DCR] for which the problem
[enhancement] is being tracked. Close the PMR when either of those is
given as a response to what was the "request to development" that tracks
the "issue" reported in the PMR; if an APAR, optionally await the
"closing code" for the APAR, to know if [possibly when; perhaps only
knowing this or another release] development intends to correct the problem.
Regards, Chuck
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