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  1.  Home
  2. MIDRANGE-L
  3. January 2010

Re: Cache battery customer install?

After all our discussion - the IBM CE scheduled the install with customer, and installed the battery - no mention of customer install or charges..
jim

----- Original Message ----- From: "Jim Franz" <franz400@xxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Tuesday, January 19, 2010 5:45 PM
Subject: Re: Cache battery customer install?


Thanks Kirk,
Customer has maintenance.
I'm 1,000 miles away, no tech within the company, & I wouldn't trust anyone
onsite near the hardware. It will have to be IBM..
Jim

----- Original Message ----- From: "Kirk Goins" <kgoins@xxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Tuesday, January 19, 2010 2:08 PM
Subject: Re: Cache battery customer install?


On 1/19/2010 10:45 AM, Jack Kingsley wrote:
Had a 550 rack system go bad a couple of weeks ago, batteries were
handled
by IBM, do you have hardware maintenance.

On Tue, Jan 19, 2010 at 1:41 PM,<franz400@xxxxxxxxxxxx> wrote:


Has the cache battery become a customer install?
Customer's machine "phoned home" yesterday, and today IBM called
customer
they were shipping the part....
If it is customer install, is it a big deal on a 520 Express tower (not
rack) box?
Jim Franz
--


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