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Had a 550 rack system go bad a couple of weeks ago, batteries were handled
by IBM, do you have hardware maintenance.

On Tue, Jan 19, 2010 at 1:41 PM, <franz400@xxxxxxxxxxxx> wrote:

Has the cache battery become a customer install?
Customer's machine "phoned home" yesterday, and today IBM called customer
they were shipping the part....
If it is customer install, is it a big deal on a 520 Express tower (not
rack) box?
Jim Franz
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