Re: Question about transferring license from Help Systems

Turn it over to your company's legal counsel. As the acquiring company
acquired the existing contract when they bought your company, it may not be
legal for Help Systems to deny the transfer of the contract to the new
owner.

And I would seriously evaluate the effort it would take to de-couple the
apps from your processes. Treatment like this should never be tolerated.

On Thu, Apr 16, 2009 at 11:31 AM, DeLong, Eric <EDeLong@xxxxxxxxxxxxxxx>wrote:

Wow, what a bummer... I don't really see how they could do this, since
the product is currently legally licensed. Is the product licensed to a
particular box? The box its running on didn't change, so I can't
imagine how they could void your support contract...

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of johnking@xxxxxxx
Sent: Thursday, April 16, 2009 11:12 AM
To: midrange-l@xxxxxxxxxxxx
Subject: Question about transferring license from Help Systems

All,

Our little service bureau was recently purchased and we have run into a
problem
while transferring licenses to the new ownership.

At the beginning of 2009, the original company renewed the maintenance
agreement
for the "Sequel" and "Abstract" programs that are integral to the
application. I
was just informed that the salesperson at Help Systems has not only
refused to
transfer the maintenance agreement to the new company, but is also
insisting on a
complete re-purchase of both products.

We expected there would be some sort of fee to transfer the license but
were
quite surprised to hear this. It seems a rather shabby way to treat a
customer of
more than fifteen years.

Question: Is this normal behavior or is someone at Help Systems
desperate to make
their quarterly sales quota?

Many thanks, JK



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