Question about transferring license from Help Systems

All,

Our little service bureau was recently purchased and we have run into a problem
while transferring licenses to the new ownership.

At the beginning of 2009, the original company renewed the maintenance agreement
for the "Sequel" and "Abstract" programs that are integral to the application. I
was just informed that the salesperson at Help Systems has not only refused to
transfer the maintenance agreement to the new company, but is also insisting on a
complete re-purchase of both products.

We expected there would be some sort of fee to transfer the license but were
quite surprised to hear this. It seems a rather shabby way to treat a customer of
more than fifteen years.

Question: Is this normal behavior or is someone at Help Systems desperate to make
their quarterly sales quota?

Many thanks, JK



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