Question about transferring license from Help Systems

I have worked with Help Systems for years and my customers utilize their Schedule, Console, and Alert products extensively.

Their code works well and their tech support is about the best I've ever encountered. I always get a person who knows the product I have a question about.

I can't speak to this licensing situation but it certainly doesn't seem congruent with what I know about Help Systems.

Jerry

All,

Our little service bureau was recently purchased and we have run into a
problem
while transferring licenses to the new ownership.

At the beginning of 2009, the original company renewed the maintenance
agreement
for the "Sequel" and "Abstract" programs that are integral to the
application. I
was just informed that the salesperson at Help Systems has not only
refused to
transfer the maintenance agreement to the new company, but is also
insisting on a
complete re-purchase of both products.

We expected there would be some sort of fee to transfer the license but
were
quite surprised to hear this. It seems a rather shabby way to treat a
customer of
more than fifteen years.

Question: Is this normal behavior or is someone at Help Systems
desperate to make
their quarterly sales quota?

Many thanks, JK