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  2. MIDRANGE-L
  3. March 2009

RE: Most important commands

And F1 and F4 are your (their) friends!
--
Sean Porterfield


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Pete Massiello
Sent: Monday, March 23, 2009 18:51
To: 'Midrange Systems Technical Discussion'
Subject: RE: Most important commands

An interesting exercise. You hired monkeys and now want them to have a brain and think?

It's not the commands they know, but the knowledge they possess about the system, and their ability to "triage" an event that will make them good operators. Teach them how the machine works, teach them how to use the commands, what the commands do, which commands can get them in trouble and WHY, but most importantly teach them to think. Every good Operator that I have ever met, always knew what he/she was doing, and not just following a script.

Pete

Pete Massiello
iTech Solutions
http://www.itechsol.com



-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steve McKay
Sent: Monday, March 23, 2009 5:28 PM
To: midrange-l@xxxxxxxxxxxx
Subject: Most important commands

I'm doing operations training. In the past, our operators have been 'warm bodies' who were expected to call for help when anything abnormal happened,

not attempt to diagnose and correct problems. Now, we need to make real operators out of them so I'm looking for opinions as to which commands you believe are the most important for an operator to know. Keep your list to something manageable, say 5 or 10, please.

If you have commands that you believe that operators should definitely not use (like PWRDWNSYS), please list them also.

Thanks,

Steve

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