Re: How to get support for i on blade -- MIDRANGE-L

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So they will ask me for a machine type, model and serial number (if they follow the usual pattern). All that stuff should point to the BCS and not the i Blade (the JS12) (I would guess)?

I used to pretty much have the machine type, model and serial number memorized for the i. Now I'll need a few more numbers! And, how did they manage to print the machine type and serial number so SMALL on the blade itself? You need a microscope to read it (at least to these old eyes). Thank goodness for packing slips!

Thanks.

Pete

Lukas Beeler wrote:

On Mon, Oct 6, 2008 at 4:57 PM, Pete Helgren <Pete@xxxxxxxxxx> wrote:

For those folks who have i running on a blade (a small # at this point),
what has been your "strategy" in calling IBM support? Do you just say
i5/OS and leave it at that? How about hardware? Do you say "I am on a
Blade running Power"?

Your current issue is not IBM i related. You either have a VIOS or AMM
Issue. So call in with a VIOS issue, they'll redirect you. No need to
mention IBM i, as that is as-of-yet still out of the picture.

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