Good morning all,
Looking for input on the best approach for the alternative phone number to
use in Service Contact Information. For years, I've been the primary and a
coworker has been the alternative, but I've been considering changing the
alternative to my cell number so IBM will contact me at home for hardware
failures. However, if I'm not reachable - let's say I'm out of town - then
our organization will not be aware of the issue.
A worst-case scenario is that system crashes on a Saturday night and IBM
leaves messages on our primary and alternative phone numbers and we don't
discover the crash until Monday morning. Given the stability of the
platform, the probability of this occurring is very low but it only has to
happen once, and then we'll make sure it can't occur again. Is it time to
buy a third party messaging software package?