Be a very squeaky wheel until they grease ya! ;)
"Wilt, Charles"
<WiltC@xxxxxxxxxx
> To
Sent by: "Midrange Systems Technical
midrange-l-bounce Discussion"
s@xxxxxxxxxxxx <midrange-l@xxxxxxxxxxxx>
cc
01/09/2008 11:21 Subject
AM RE: Anybody else had trouble
getting a new system password
fromIBM after a CPU upgrade?
Please respond to
Midrange Systems
Technical
Discussion
<midrange-l@midra
nge.com>
Our BP is trying as is our IBM rep (heck I believe an IBM CE came out and
did the CPU swap in the
first place).
As I understand it, the reason isn't technical. Basically, IBM made a
policy decision to prevent the
aftermarket piecing together boxes for older releases. Some fine print
somewhere or another announced
the change, but the BP missed it.
Charles
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
bounces@xxxxxxxxxxxx] On Behalf Of ChadB@xxxxxxxxxxxxxxxxxxxx
Sent: Wednesday, January 09, 2008 11:13 AM
To: Midrange Systems Technical Discussion
Subject: Re: Anybody else had trouble getting a new system password
fromIBM after a CPU upgrade?
If it was done through your BP, this should be something they can
resolve.
I've had some things done wrong by BPs before that didn't fit the IBM
'mold', but if it's the BP's mistake, i've ALWAYS seen IBM make that
right.
The BPs are the mechanism that IBM wants to do business with customers
through and in my experience, either the BP or IBM will step up to the
plate and get it ironed out. Hopefully it's not a technical restriction
where they CAN'T generate a code for that combination of
system/processor.
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