Re: Anybody else had trouble getting a new system password from IBM after a CPU upgrade?

If it was done through your BP, this should be something they can resolve.
I've had some things done wrong by BPs before that didn't fit the IBM
'mold', but if it's the BP's mistake, i've ALWAYS seen IBM make that right.
The BPs are the mechanism that IBM wants to do business with customers
through and in my experience, either the BP or IBM will step up to the
plate and get it ironed out. Hopefully it's not a technical restriction
where they CAN'T generate a code for that combination of system/processor.




Wayne McAlpine
<wayne.mcalpine@s
os.louisiana.gov> To
Sent by: midrange-l@xxxxxxxxxxxx
midrange-l-bounce cc
s@xxxxxxxxxxxx
Subject
Re: Anybody else had trouble
01/09/2008 10:56 getting a new system password from
AM IBM after a CPU upgrade?


Please respond to
Midrange Systems
Technical
Discussion
<midrange-l@midra
nge.com>






Charles, does this bump up the software tier? That may be their rationale.

Wilt, Charles wrote:

This past November, we replaced the original 2465/0868 CPU in our model

810 with a used 2467/0867

purchased from our standard IBM BP.



However, it turns out IBM is refusing to supply a new system password to

allow the CPU to continue to

work in our box after the 70-day grace period expires.



I'm not directly involved in the discussions, but what I'm being told is

that IBM is refusing to

supply a password for two main reasons:

--we are on an unsupported release (v5r2) but I'm told we have an

extended support contract in place

to tide use over till we can upgrade to v5r4

--we just put in a faster single processor while staying in the same

processor tier. Had we replaced

the original single with a dual processor, they'd be willing to supply a

password.

So far, we're hitting a brick wall with IBM. IBM is basically telling us

we have to swap our old box

for the one the faster processor came out of.



Has anybody else had this problem?



More importantly, did you find a the hammer needed to get through this

wall?

Any other comments/suggestions/people to contact would be much

appreciated.

Thanks in advance!



Charles Wilt

Software Engineer

CINTAS Corporation - IT 92B

513.701.1307

wiltc@xxxxxxxxxx <mailto:wiltc@xxxxxxxxxx>




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