RE: Anybody else had trouble getting a new system password from IBMafter a CPU upgrade?

Nope, both CPUs are P10.

Charles

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
bounces@xxxxxxxxxxxx] On Behalf Of Wayne McAlpine
Sent: Wednesday, January 09, 2008 10:59 AM
To: midrange-l@xxxxxxxxxxxx
Subject: Re: Anybody else had trouble getting a new system password from
IBMafter a CPU upgrade?

Charles, does this bump up the software tier? That may be their
rationale.

Wilt, Charles wrote:

This past November, we replaced the original 2465/0868 CPU in our model

810 with a used 2467/0867

purchased from our standard IBM BP.



However, it turns out IBM is refusing to supply a new system password to

allow the CPU to continue to

work in our box after the 70-day grace period expires.



I'm not directly involved in the discussions, but what I'm being told is

that IBM is refusing to

supply a password for two main reasons:

--we are on an unsupported release (v5r2) but I'm told we have an

extended support contract in place

to tide use over till we can upgrade to v5r4

--we just put in a faster single processor while staying in the same

processor tier. Had we replaced

the original single with a dual processor, they'd be willing to supply a

password.

So far, we're hitting a brick wall with IBM. IBM is basically telling

us we have to swap our old box

for the one the faster processor came out of.



Has anybody else had this problem?



More importantly, did you find a the hammer needed to get through this

wall?

Any other comments/suggestions/people to contact would be much

appreciated.

Thanks in advance!



Charles Wilt

Software Engineer

CINTAS Corporation - IT 92B

513.701.1307

wiltc@xxxxxxxxxx <mailto:wiltc@xxxxxxxxxx>




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