RE: Anybody else had trouble getting a new system password fromIBM after a CPU upgrade?

Our BP is trying as is our IBM rep (heck I believe an IBM CE came out and did the CPU swap in the
first place).

As I understand it, the reason isn't technical. Basically, IBM made a policy decision to prevent the
aftermarket piecing together boxes for older releases. Some fine print somewhere or another announced
the change, but the BP missed it.


Charles

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
bounces@xxxxxxxxxxxx] On Behalf Of ChadB@xxxxxxxxxxxxxxxxxxxx
Sent: Wednesday, January 09, 2008 11:13 AM
To: Midrange Systems Technical Discussion
Subject: Re: Anybody else had trouble getting a new system password
fromIBM after a CPU upgrade?


If it was done through your BP, this should be something they can resolve.
I've had some things done wrong by BPs before that didn't fit the IBM
'mold', but if it's the BP's mistake, i've ALWAYS seen IBM make that
right.
The BPs are the mechanism that IBM wants to do business with customers
through and in my experience, either the BP or IBM will step up to the
plate and get it ironed out. Hopefully it's not a technical restriction
where they CAN'T generate a code for that combination of system/processor.

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