RES: OH MY GAWD!

Many offices in Brazil for accounting functions?

Guess they work only for foreign calls, locally they aren't much better
than Joe explained... 

Regards from Brazil,

Rubens

-----Mensagem original-----
De: midrange-l-bounces@xxxxxxxxxxxx 
[mailto:midrange-l-bounces@xxxxxxxxxxxx] Em nome de Pat Barber
Enviada em: segunda-feira, 19 de março de 2007 17:18
Para: Midrange Systems Technical Discussion
Assunto: Re: OH MY GAWD!

That's pretty bad to have to send a email to Sam's office 
about a invoice. IBM has many offices in both Canada and 
Brazil for accounting functions.

I suspect India for your problem. Most of those folks have 
taken "new" first names to be more "friendly sounding" with 
their clients. They use the "new" names even in family situations.

IBM should be embarrassed... I am.

Joe Pluta wrote:

I left a very similar email to Sam Palmisano's email inbox, 

and have 

already been contacted by someone from the chairman's 

office.  They're 

looking into it, but what I thought was interesting is that they 
believe the call was taken by a call center in Canada.  Even though 
I'm reasonably certain the caller was neither a native 

American nor Canadian, I've been wrong before.

It COULD have been a Quebecoise, I suppose, but I seriously 

doubt it.  

I guess we'll see.

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