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That's pretty bad to have to send a email to Sam's office about a invoice. IBM has many offices in both Canada and Brazil for accounting functions. I suspect India for your problem. Most of those folks have taken "new" first names to be more "friendly sounding" with their clients. They use the "new" names even in family situations. IBM should be embarrassed... I am. Joe Pluta wrote:
I left a very similar email to Sam Palmisano's email inbox, and have already been contacted by someone from the chairman's office. They're looking into it, but what I thought was interesting is that they believe the call was taken by a call center in Canada. Even though I'm reasonably certain the caller was neither a native American nor Canadian, I've been wrong before. It COULD have been a Quebecoise, I suppose, but I seriously doubt it. I guess we'll see.
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