RE: Supportline

Here's the link I use

https://www14.software.ibm.com/webapp/set2/ssr/slprob 


Kat Kruse
IT Engineer
Qualcomm, Inc.
kkruse@xxxxxxxxxxxx
(858) 845-0014

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of fbocch2595@xxxxxxx
Sent: Friday, June 09, 2006 13:08
To: midrange-l@xxxxxxxxxxxx
Subject: Re: Supportline

Rob, do you have a link to the support line?   
 
-----Original Message-----
From: rob@xxxxxxxxx
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Sent: Fri, 9 Jun 2006 11:14:49 -0400
Subject: Re: Supportline


Dude,

Never open a pmr over the phone.  Always use the internet.  Advantages
include:
- You can type in a very descriptive issue of the pmr and type faster
than they can transcribe.
- All of your description gets in and not just every third word you told
the receptionist.
- You can verify that the message was CPF1234 and not the DBF1234 that
the receptionist keyed in.

Now, if you are in a hurry, jot down the pmr # created, call back in,
and say you're calling on an existing pmr.

Also, much faster way to get to the person who speaks english.

Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





pnelson@xxxxxxxxxx 
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06/09/2006 10:29 AM
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Subject
Supportline






Is it just me, or are others having a long wait when calling the support

line today? I just spent almost a half hour on hold and talking to the 
operator before I finally got a PMR number.