Re: Information Center Down?

I found

http://publib.boulder.ibm.com/infocenter/iseries/v5r3/topic/rzahg/icfeedback.htm?noframes=true

at the bottom of this page:

http://publib.boulder.ibm.com/infocenter/iseries/v5r3/index.jsp

_____________________________
Bryan Dietz
Aktion Associates

midrange-l-bounces@xxxxxxxxxxxx wrote on 10/10/2005 11:35:23 AM:

> It's up right now, but it wasn't when I first got your email.
>
> I called 800-IBM-4YOU
> Got transferred to Electronic Response Center at 888-426-4409
> Got transferred to IBM Serve at 800-426-7378
> Got transferred to Web pages assessment at 800-426-8741 with no offer of
> assistance or transfer
>
> So I started again at 800-IBM-4YOU (taking names this time).  Talked to
> Mr. Vikran Burder
> Got transferred to Electronic Response Center at 800-426-4409.  Talked to

> Ms. Toornina Sairax
> Got transferred to IBM SERV at 800-426-7378.  Took option 0 for general
> information and talked to Mr. Momohd Lansur.  He put me back through to
> IBM SERV again and suggested that I take option 2-2 again.  Which is some

> Aptiva thing or some such animal.  When I took that I got someone who's
> phone was too quiet to hear anything he said.  I hung up after he said
> that he was talking loud enough.
> Dialed IBM SERV at 800-426-7378 and took 2-3 for iSeries.  When Ms.
> Felicia Williams asked me if I wanted to open a new or existing pmr I
told
> her neither.  She suggested that I use the Feedback button.  I told her
> they removed that.  She tried to talk me through the web sites at
> http://www-912.ibm.com  I told her that web site says it is obsolete and
> that I should use a different one.  (Frequent updates burns IBM too!)
She
> then directed me to the contact button at the bottom.  I told her that
> offered only web feed back and I wanted to talk to someone via the phone.

> She connected me to her duty manager, Ms. Shondell Radke.
> The duty manager said that web site feed back is the only option.  And it

> could take a day for them to respond.
>
> I can't be without this stuff for a day!!!
>
> I did submit the web feedback, though.
> https://www.ibm.com/contact/us/en/query
> (and, no, I don't want you to send me information about other offerings)
>
> Rob Berendt