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  3. October 2005

Re: Information Center Down?

I sent an email to an unnamed contact within IBM. 10 Minutes later I get a response copying another unnamed person. 10 Minutes later it's working. I HOPE I have that much pull... :-)
I agree that trying to navigate the 800 web withing IBM is basically a waste of DTMF tones and time. I have had good response from the feedback buttons though so definately try those when it's appropriate. When the site is down though, I don't believe that's the correct option to get the thing back up. 

- Larry

rob@xxxxxxxxx wrote:


It's up right now, but it wasn't when I first got your email.

I called 800-IBM-4YOU
Got transferred to Electronic Response Center at 888-426-4409
Got transferred to IBM Serve at 800-426-7378
Got transferred to Web pages assessment at 800-426-8741 with no offer of assistance or transfer
So I started again at 800-IBM-4YOU (taking names this time). Talked to Mr. Vikran Burder Got transferred to Electronic Response Center at 800-426-4409. Talked to Ms. Toornina Sairax Got transferred to IBM SERV at 800-426-7378. Took option 0 for general information and talked to Mr. Momohd Lansur. He put me back through to IBM SERV again and suggested that I take option 2-2 again. Which is some Aptiva thing or some such animal. When I took that I got someone who's phone was too quiet to hear anything he said. I hung up after he said that he was talking loud enough. Dialed IBM SERV at 800-426-7378 and took 2-3 for iSeries. When Ms. Felicia Williams asked me if I wanted to open a new or existing pmr I told her neither. She suggested that I use the Feedback button. I told her they removed that. She tried to talk me through the web sites at http://www-912.ibm.com I told her that web site says it is obsolete and that I should use a different one. (Frequent updates burns IBM too!) She then directed me to the contact button at the bottom. I told her that offered only web feed back and I wanted to talk to someone via the phone. She connected me to her duty manager, Ms. Shondell Radke. The duty manager said that web site feed back is the only option. And it could take a day for them to respond. 

I can't be without this stuff for a day!!!

I did submit the web feedback, though.
https://www.ibm.com/contact/us/en/query
(and, no, I don't want you to send me information about other offerings)

Rob Berendt

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