Re: Information Center Down?

[Larry Bolhuis <lbolhuis@xxxxxxxxxx>]

I sent an email to an unnamed contact within IBM. 10 Minutes later I get 
a response copying another unnamed person. 10 Minutes later it's 
working. I HOPE I have that much pull... :-)

I agree that trying to navigate the 800 web withing IBM is basically a 
waste of DTMF tones and time.  I have had good response from the 
feedback buttons though so definately try those when it's appropriate. 
When the site is down though, I don't believe that's the correct option 
to get the thing back up.

- Larry

rob@xxxxxxxxx wrote:

> It's up right now, but it wasn't when I first got your email.
>
> I called 800-IBM-4YOU
> Got transferred to Electronic Response Center at 888-426-4409
> Got transferred to IBM Serve at 800-426-7378
> Got transferred to Web pages assessment at 800-426-8741 with no offer of 
> assistance or transfer
>
> So I started again at 800-IBM-4YOU (taking names this time).  Talked to 
> Mr. Vikran Burder
> Got transferred to Electronic Response Center at 800-426-4409.  Talked to 
> Ms. Toornina Sairax
> Got transferred to IBM SERV at 800-426-7378.  Took option 0 for general 
> information and talked to Mr. Momohd Lansur.  He put me back through to 
> IBM SERV again and suggested that I take option 2-2 again.  Which is some 
> Aptiva thing or some such animal.  When I took that I got someone who's 
> phone was too quiet to hear anything he said.  I hung up after he said 
> that he was talking loud enough.
> Dialed IBM SERV at 800-426-7378 and took 2-3 for iSeries.  When Ms. 
> Felicia Williams asked me if I wanted to open a new or existing pmr I told 
> her neither.  She suggested that I use the Feedback button.  I told her 
> they removed that.  She tried to talk me through the web sites at 
> http://www-912.ibm.com  I told her that web site says it is obsolete and 
> that I should use a different one.  (Frequent updates burns IBM too!)  She 
> then directed me to the contact button at the bottom.  I told her that 
> offered only web feed back and I wanted to talk to someone via the phone. 
> She connected me to her duty manager, Ms. Shondell Radke.
> The duty manager said that web site feed back is the only option.  And it 
> could take a day for them to respond.
>
> I can't be without this stuff for a day!!!
>
> I did submit the web feedback, though.
> https://www.ibm.com/contact/us/en/query
> (and, no, I don't want you to send me information about other offerings)
>
> Rob Berendt
>