Re: V5R2 and V5R3

That's the key center. I think the entitlement schmoes sit in Atlanta, but
be aware that there are some heavy accents (not Southern, but foreign)
there.

Several years ago I had to get my IBM rep to get involved in a conference
call when I couldn't understand what the people in Atlanta were saying.
After he listened in silence for a while, he interrupted the entitlement
person, identified himself, and asked to speak with a duty manager. After
reading that guy the riot act, he told the guy that he personally had one
hour to fix the problem, or he would make a call directly to Buell Duncan.
After a long pause, the guy said that he'd take care of the problem.
Fifteen minutes later, he called me back and gave me the information I'd
need to call the key center in Boulder.

I've discovered recently that BP's even have a great deal of trouble
getting keys for a customer, if they can get them at all.
--

Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell
pnelson@xxxxxxxxxx




-----midrange-l-bounces@xxxxxxxxxxxx wrote: -----

To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
From: rob@xxxxxxxxx
Sent by: midrange-l-bounces@xxxxxxxxxxxx
Date: 08/03/2005 10:35AM
Subject: Re: V5R2 and V5R3

Actually I think it's Copenhagen in Denmark. (Had to say "in Denmark" for
our Southern boys who are wondering how IBM got into the round box in
their back pocket.)

Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





"Steve Landess" <sjl_abc@xxxxxxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
08/03/2005 09:28 AM
Please respond to
Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


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Subject
Re: V5R2 and V5R3






Joe-

Has IBM outsourced this function to India (yet)?

;?)
Steve

----- Original Message -----
From: "Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Wednesday, August 03, 2005 7:58 AM
Subject: V5R2 and V5R3


> Did V5R2 go out of license and I didn't notice it? I just tried to
> order update media for my model 270, both V5R2 and V5R3, and they want
> to charge me for it! First, they want to charge me $50 for the V5R3
> (for "software install and backup/recovery pubs"), which is bad enough,
> but then they want to charge me nearly $8000 for V5R2: ("Basic OTC After
> license" and "P10 registration/renewal"). I am on software
> subscription, so I am very confused... all I want is the media for
> releases I am entitled to through the software subscription I have been
> paying every month!
>
> Anybody hear anything like this?
>
> Joe
>
> --
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