Kathie,

Call some friend you trust who works outside your shop.  Someone outside 
of your network.  Have them ftp in using that account.  If they get to 
your 400, then it's a customer issue.  If not, and they get the same 
errors as the customer, then somewhere out there is a really messed up DNS 
record that your network people need to look at.

Rob Berendt

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