Re: Emailing statements and invoices -- MIDRANGE-L

> You would think that many of the customers would want to receive invoices
> electronically anyway,

Small customers still keeping paper files - they think you are trying to
offload the cost of printing to them & they resent it.
This customer services the construction industry and some here are
barely into the internet age.
Just because it saves you money & time doesn't mean it's not an imposition
on your
customer... and in a competetive market, customer service can make the
difference.
jim

----- Original Message ----- 
From: "Colin Williams" <colin.williams@xxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Thursday, April 14, 2005 11:42 AM
Subject: RE: Emailing statements and invoices


>
> You would think that many of the customers would want to receive invoices
> electronically anyway,
> as most of those customers are going to take those invoices and re-key
them
> into their own systems anyway!
>
> cheers
> Colin.W
>
> http://as400blog.blogspot.com
>
>
> -----Original Message-----
> From: Jim Franz [mailto:franz400@xxxxxxxxxxxx]
> Sent: 14 April 2005 16:31
> To: Midrange Systems Technical Discussion
> Subject: Re: Emailing statements and invoices
>
>
> I've used pdf for customer's to reprint their own previous statements from
a
> website. No complaints in a year, except we strongly recommend users
change
> the Adobe defaults to always open a pdf in a new window (current default
in
> Adobe is to open in the browser, which causes a huge amount of problems).
> We will start sending originals via email soon, but only to customers who
> agree. We have already had some customers threaten to go elsewhere if we
> inconvenience them, forcing them to print their own. Some of the
statements
> can be over 100 pages, and some ISP's may block that size file. Zip it and
> some customers won't know how to handle.. And self extracting does not
work
> on "all" pc's due to Windows differences and AOL users seem to always be
> "different". Also, some customer's network email server may auto block
> attachments unless you meet certain criteria. jim
> ----- Original Message ----- 
> From: "Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>
> To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
> Sent: Thursday, April 14, 2005 11:12 AM
> Subject: RE: Emailing statements and invoices
>
>
> > PDF is the only way to go.
> > A Word doc can be modified, so you don't want to send an invoice that
> > can
> be
> > modified.
> > Are you looking for something that can do forms overlays?
> > We have a commercial product if you are interested.  Please contact me
> > off line. cjg
> >
> > Carl J. Galgano
> > EDI Consulting Services, Inc.
> > 600 Kennesaw Avenue, Suite 400
> > Marietta, GA  30060
> > (770) 422-2995 - voice
> > (770) 425-8391 - fax
> > mailto:cgalgano@xxxxxxxxxxxxxxxxx http://www.ediconsulting.com
> > AS400 EDI, Networking, E-Commerce and Communications Consulting and
> > Implementation
> > http://www.icecreamovernight.com
> > Premium Ice Cream Brands shipped Overnight
> >
> > -----Original Message-----
> > From: Booth Martin [mailto:booth@xxxxxxxxxxxx]
> > Sent: Thursday, April 14, 2005 10:42 AM
> > To: Midrange Systems Technical Discussion
> > Subject: Re: Emailing statements and invoices
> >
> >
> > The issue becomes one of what format to use.  Word is not as universal
> > as
> MS
> > would have you believe.  Of course the other issue is that most
> > companies will then print out the document as their systems require
> > written documentation.
> >
> >
> >
> > Would it make more sense to work towards paperless billing & paying,
> > as
> the
> > utilities are beginning to do now?
> >
> >
> >
> > ---------------------------------
> >
> > Booth Martin
> >
> > http://www.martinvt.com
> >
> > ---------------------------------
> >
> > -------Original Message-------
> >
> >
> >
> > From: Midrange Systems Technical Discussion
> >
> > Date: 04/14/05 09:33:25
> >
> > To: Midrange Systems Technical Discussion
> >
> > Subject: Emailing statements and invoices
> >
> >
> >
> > We are looking into emailing invoices and AR statements to our
> > customers.
> It
> > was tried in the past, and they had complaints that the customers
> > couldn't open the document or it was gibberish. Do you typically use a
> > software to handle this task?
> >
> > What are some other pitfalls?
> >
> > Thank you,
> >
> > Phil Kestenbaum
> >
> > System Admin/Programmer
> >
> > 201-867-4545 x 203
> >
> >
> >
> >
> >
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