RE: Emailing statements and invoices

You would think that many of the customers would want to receive invoices
electronically anyway, 
as most of those customers are going to take those invoices and re-key them
into their own systems anyway!

cheers
Colin.W
 
http://as400blog.blogspot.com


-----Original Message-----
From: Jim Franz [mailto:franz400@xxxxxxxxxxxx] 
Sent: 14 April 2005 16:31
To: Midrange Systems Technical Discussion
Subject: Re: Emailing statements and invoices


I've used pdf for customer's to reprint their own previous statements from a
website. No complaints in a year, except we strongly recommend users change
the Adobe defaults to always open a pdf in a new window (current default in
Adobe is to open in the browser, which causes a huge amount of problems).
We will start sending originals via email soon, but only to customers who
agree. We have already had some customers threaten to go elsewhere if we
inconvenience them, forcing them to print their own. Some of the statements
can be over 100 pages, and some ISP's may block that size file. Zip it and
some customers won't know how to handle.. And self extracting does not work
on "all" pc's due to Windows differences and AOL users seem to always be
"different". Also, some customer's network email server may auto block
attachments unless you meet certain criteria. jim
----- Original Message ----- 
From: "Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Thursday, April 14, 2005 11:12 AM
Subject: RE: Emailing statements and invoices


> PDF is the only way to go.
> A Word doc can be modified, so you don't want to send an invoice that 
> can
be
> modified.
> Are you looking for something that can do forms overlays?
> We have a commercial product if you are interested.  Please contact me 
> off line. cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 600 Kennesaw Avenue, Suite 400
> Marietta, GA  30060
> (770) 422-2995 - voice
> (770) 425-8391 - fax
> mailto:cgalgano@xxxxxxxxxxxxxxxxx http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> -----Original Message-----
> From: Booth Martin [mailto:booth@xxxxxxxxxxxx]
> Sent: Thursday, April 14, 2005 10:42 AM
> To: Midrange Systems Technical Discussion
> Subject: Re: Emailing statements and invoices
>
>
> The issue becomes one of what format to use.  Word is not as universal 
> as
MS
> would have you believe.  Of course the other issue is that most 
> companies will then print out the document as their systems require 
> written documentation.
>
>
>
> Would it make more sense to work towards paperless billing & paying, 
> as
the
> utilities are beginning to do now?
>
>
>
> ---------------------------------
>
> Booth Martin
>
> http://www.martinvt.com
>
> ---------------------------------
>
> -------Original Message-------
>
>
>
> From: Midrange Systems Technical Discussion
>
> Date: 04/14/05 09:33:25
>
> To: Midrange Systems Technical Discussion
>
> Subject: Emailing statements and invoices
>
>
>
> We are looking into emailing invoices and AR statements to our 
> customers.
It
> was tried in the past, and they had complaints that the customers 
> couldn't open the document or it was gibberish. Do you typically use a 
> software to handle this task?
>
> What are some other pitfalls?
>
> Thank you,
>
> Phil Kestenbaum
>
> System Admin/Programmer
>
> 201-867-4545 x 203
>
>
>
>
>
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