Re: Emailing statements and invoices

I've used pdf for customer's to reprint their own previous statements from a
website.
No complaints in a year, except we strongly recommend users change the Adobe
defaults to
always open a pdf in a new window (current default in Adobe is to open in
the browser, which causes a huge amount of problems).  We will start sending
originals via email soon, but only
to customers who agree. We have already had some customers threaten to go
elsewhere
if we inconvenience them, forcing them to print their own. Some of the
statements can be over 100 pages, and some ISP's may block that size file.
Zip it and some customers won't know how to handle.. And self extracting
does not work on "all" pc's due to Windows differences and AOL users seem to
always be "different". Also, some customer's network email server may auto
block attachments unless you meet certain criteria.
jim
----- Original Message ----- 
From: "Carl Galgano" <cgalgano2@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Thursday, April 14, 2005 11:12 AM
Subject: RE: Emailing statements and invoices


> PDF is the only way to go.
> A Word doc can be modified, so you don't want to send an invoice that can
be
> modified.
> Are you looking for something that can do forms overlays?
> We have a commercial product if you are interested.  Please contact me off
> line.
> cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 600 Kennesaw Avenue, Suite 400
> Marietta, GA  30060
> (770) 422-2995 - voice
> (770) 425-8391 - fax
> mailto:cgalgano@xxxxxxxxxxxxxxxxx
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> -----Original Message-----
> From: Booth Martin [mailto:booth@xxxxxxxxxxxx]
> Sent: Thursday, April 14, 2005 10:42 AM
> To: Midrange Systems Technical Discussion
> Subject: Re: Emailing statements and invoices
>
>
> The issue becomes one of what format to use.  Word is not as universal as
MS
> would have you believe.  Of course the other issue is that most companies
> will then print out the document as their systems require written
> documentation.
>
>
>
> Would it make more sense to work towards paperless billing & paying, as
the
> utilities are beginning to do now?
>
>
>
> ---------------------------------
>
> Booth Martin
>
> http://www.martinvt.com
>
> ---------------------------------
>
> -------Original Message-------
>
>
>
> From: Midrange Systems Technical Discussion
>
> Date: 04/14/05 09:33:25
>
> To: Midrange Systems Technical Discussion
>
> Subject: Emailing statements and invoices
>
>
>
> We are looking into emailing invoices and AR statements to our customers.
It
> was tried in the past, and they had complaints that the customers couldn't
> open the document or it was gibberish. Do you typically use a software to
> handle this task?
>
> What are some other pitfalls?
>
> Thank you,
>
> Phil Kestenbaum
>
> System Admin/Programmer
>
> 201-867-4545 x 203
>
>
>
>
>
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