V4R3 vs V4R4 license

["Peter Dow" <maillist@xxxxxxxxxxxxxxx>]

Hi All,

An associate of mine, Robbin Chewings, has a customer who called him up to
complain that their AS400 wasn't doing anything.  He asked for the message
they get when trying to signon via CAE, and they said it was getting an
error message that indicated it wasn't connecting at all.  So he tried to
connect via telnet, with no luck.  So he asked them to look in the computer
room and make sure the power is on.  They said the fans are on, and there
was an unfamilira source code on the front panel, something like 00002222
(Service processor failure caused machine check interrupt).  He asked them
to do a power down from the front panel, and after talking them through
putting it manual mode and pressing the power button twice, they said it
wouldn't power down.  So he asked them to unplug it, and the conversation
went something like

Customer: I'm afraid to - I'm standing in water.

Robbin:  Water? How much water?

Customer: About 4 inches, I think.

He eventually talked to a maintenance man who unplugged it. When the IBM CE
looked at it, he said that from the green color on the motherboard, it had
been submerged before.  A new motherboard would be about $15K.  So Robbin is
going to replace it with another model 170 into which he'll put their disk
drives.

The replacement machine is licensed for V4R4; the one that died was licensed
for V4R3. So when he switches the disk drives, it will ask for the V4R3
license key, which won't work since it's for the old machine.  IBM will not
give him a down-level license key for the new machine, so he plans to
install V4R4, for which he has a license.  He has a save tape for V4R4, but
can't boot from it because the tape device is not on bus 0.  He doesn't have
the boot CD for V4R4, so he's looking for a copy of a V4R4 boot CD, or some
ideas on how to boot from the save tape. The other possibility is to get a
down-level license for V4R3 for the new machine so the system on the disks
is usable.  The ultimate goal is to get a working machine at either V4R3 or
V4R4.

Any ideas?

Peter Dow
Dow Software Services, Inc.
909 793-9050 voice
909 793-4480 fax
951 522-3214 cell



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