Re: V4R3 vs V4R4 license

  You will have 70 days to do the upgrade.  You can put the disks in the
170 (wow I cant even remember what the mininum OS/400 release is for a
170, but I think V4R3 is fine).  After you get machine up, then upgrade
it to V4R4, and enter your keys.

By the way, great story.  It just amazing that when if you don't ask the
right questions, sometimes customers and users just don't tell you things
that they don't think are important.  Like its in water :)


Pete

---------------------------- Original Message ----------------------------
Subject: V4R3 vs V4R4 license
From:    "Peter Dow" <maillist@xxxxxxxxxxxxxxx>
Date:    Sun, January 16, 2005 3:09 pm
To:      MIDRANGE-L@xxxxxxxxxxxx
--------------------------------------------------------------------------

Hi All,

An associate of mine, Robbin Chewings, has a customer who called him up to
complain that their AS400 wasn't doing anything.  He asked for the message
they get when trying to signon via CAE, and they said it was getting an
error message that indicated it wasn't connecting at all.  So he tried to
connect via telnet, with no luck.  So he asked them to look in the
computer room and make sure the power is on.  They said the fans are on,
and there was an unfamilira source code on the front panel, something like
00002222 (Service processor failure caused machine check interrupt).  He
asked them to do a power down from the front panel, and after talking them
through putting it manual mode and pressing the power button twice, they
said it wouldn't power down.  So he asked them to unplug it, and the
conversation went something like

Customer: I'm afraid to - I'm standing in water.

Robbin:  Water? How much water?

Customer: About 4 inches, I think.

He eventually talked to a maintenance man who unplugged it. When the IBM
CE looked at it, he said that from the green color on the motherboard, it
had been submerged before.  A new motherboard would be about $15K.  So
Robbin is going to replace it with another model 170 into which he'll put
their disk drives.

The replacement machine is licensed for V4R4; the one that died was
licensed for V4R3. So when he switches the disk drives, it will ask for
the V4R3 license key, which won't work since it's for the old machine. 
IBM will not give him a down-level license key for the new machine, so he
plans to install V4R4, for which he has a license.  He has a save tape for
V4R4, but can't boot from it because the tape device is not on bus 0.  He
doesn't have the boot CD for V4R4, so he's looking for a copy of a V4R4
boot CD, or some ideas on how to boot from the save tape. The other
possibility is to get a down-level license for V4R3 for the new machine so
the system on the disks is usable.  The ultimate goal is to get a working
machine at either V4R3 or V4R4.

Any ideas?

Peter Dow
Dow Software Services, Inc.
909 793-9050 voice
909 793-4480 fax
951 522-3214 cell



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