Software License Keys (was Re: IBM i5 520 built in Ireland? )

Several of the keys for one install were correct, 2 of them had s/n 
10-55555 entered for hardware s/n so were no good.

First install the Software License Key sheet said keys weren't available, 
so the form said you could get them from:

1) Web site (that wouldn't work)

2) They listed an 800 # for the IBM Key Centre (the phone # was "not 
available from your calling area")

3) by email - the sheet listed an invalid email address format - 
CAKEYS0DK.IBM.COM
        I guessed that the "0" should have been a "@".  ALMOST right, as 
the first two letters are country code, so the form, on a system shipped 
to Indianapolis, SHOULD have said the email address was  USKEYS@xxxxxxxxxx

DK because, yes, the ONLY one of the three key centers to survive is in 
Denmark.  Boulder and Toronto are no more.  Still, when I finally got the 
right phone # (by the way, it's 800-446-8989) they are staffed 24 hours. 
Yet the first time they couldn't help because one of their systems was 
down, the next time they had to escalate the problem to next level.  I 
finally got an email reply, this is it in it's entirety:

Information about Recipient :
PROFS          :
FAX Area Code  :
FAX No.        :  .
InterNet       :  neilp@xxxxxxxxxxx
Country no.    :  892
Customer no.   :
License system :  AS/400

Subject: Keys for customer

-------------------------------------------------------------



Someone in our head office finally got the two incorrect keys sorted out. 

...Neil






Larry Bolhuis <lbolhuis@xxxxxxxxxx> 
Sent by: midrange-l-bounces@xxxxxxxxxxxx
2004/10/05 19:20
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Re: IBM i5 520 built in Ireland?






Some. The others are in limbo.

  - L

pnelson@xxxxxxxxxx wrote:

>Did it come with license keys?
>

>
>Yes, temporarily due to 'World Wide Load Balancing'.   Orders placed 
>until Nov 4 I believe.  IBM has promised not to affect customer delivery 
>with these shipments but I'm from MO on this.....    I have already 
>installed one of these and can tell you that attempts to get MF PTFs for 
>the thing required a duty manager.... I'll stop there....
>
>  - Larry
>
>Steve Landess wrote:
>
> 
>
>>FW: This is the i5 520 from IrelandAll -
>>
>>
>> 
>>

-- 
Larry Bolhuis                   IBM eServer Certified Systems Expert:
Vice President                    iSeries Technical Solutions V5R2
Arbor Solutions, Inc.             iSeries LPAR Technical Solutions V5R2
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                                IBM eServer Certified Systems Specialist
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