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Would've liked to have been a fly on the wall for that one! > -----Original Message----- > From: midrange-l-bounces@xxxxxxxxxxxx / pnelson@xxxxxxxxxx > Sent: Tuesday, October 05, 2004 8:52 PM > > They won't care unless you get the customer's IBM marketing rep involved. > After dealing with Haitian, Jamaican, Hispanic, Indian, and Pakistani > accents, with some Texan and Georgian thrown in for good measure, I had > the rep conference in with me one more time. He listened to the same BS I > had been listening to for 7 weeks. He finally broke into the > conversation, > identified himself, and demanded to speak to a duty manager immediately. > The duty manager was read the riot act, particularly about the language > problem, and was instructed to get the issue fixed within the hour, or > there would be hell to pay. 27 minutes later, I got an email with the > proper keys. Amazing.
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