Re: Remote locations printer problems

["Jim Franz" <franz400@xxxxxxxxxxxx>]

Many network printers and cards like jet direct have timeout values. You
will want to
increase the timeout values (this is true for both lan and wan). A long
report and default
timeout can cause this.
jim
----- Original Message ----- 
From: "Mike Berman" <mikeba777@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Cc: <J.Trow@xxxxxxxxxxxxx>
Sent: Monday, September 27, 2004 8:58 AM
Subject: RE: Remote locations printer problems


> Jim, It could be that our network is not the best. What happens is that a
spool file will be in SND status, and it will stay there. IOW, it is not
signalling, the printer, that it finished the spool print job and is ready
for more. So it sits there stuck. I am wondering how it is that it works OK
in your place.
> Thanks,
> Mike
>
> "Trow, Jim" <J.Trow@xxxxxxxxxxxxx> wrote:
> Hi Mike,
>
> We have quite a few printers attached as remote outq's, and I'm curious
> about your comment on the printer getting stuck due to the network. To
> date we've not had any problems with them relating to our network in the
> sense of connectivity, so I'm not entirely sure what you mean.
>
> Also, why not simply have the user submit the CL locally to stop/start
> the writers as needed, instead of going through the trouble of email?
>
> I'm not familiar with your environment, so my apologies if you've
> already ruled out that approach.
>
>
> Regards,
> Jim
>
> >On Sat, 25 Sep 2004, Mike Berman wrote:
>
> >HI We have some remote locations w/ small staffs. Invariably, there is
> a >printer that gets stuck, due to the network. We have some defined as
> remote >outq, others are local. So I would like to have the person there
> send me an >email, to an address that would kick off a small CL,
> (Endwtr, StrWtr), and >would also email them back, please turn off the
> printer then turn back on.
>
> >I am not sure how to do this. I prefer this over putting another item
> on >the awful ACS menus.
>
> >Thanks, Mike
>
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