RE: Remote locations printer problems

[Mike Berman <mikeba777@xxxxxxxxx>]

Jim, It could be that our network is not the best. What happens is that a spool 
file will be in SND status, and it will stay there. IOW, it is not signalling, 
the printer, that it finished the spool print job and is ready for more. So it 
sits there stuck. I am wondering how it is that it works OK in your place.
Thanks,
Mike

"Trow, Jim" <J.Trow@xxxxxxxxxxxxx> wrote:
Hi Mike,

We have quite a few printers attached as remote outq's, and I'm curious
about your comment on the printer getting stuck due to the network. To
date we've not had any problems with them relating to our network in the
sense of connectivity, so I'm not entirely sure what you mean.

Also, why not simply have the user submit the CL locally to stop/start
the writers as needed, instead of going through the trouble of email? 

I'm not familiar with your environment, so my apologies if you've
already ruled out that approach.


Regards,
Jim

>On Sat, 25 Sep 2004, Mike Berman wrote:

>HI We have some remote locations w/ small staffs. Invariably, there is
a >printer that gets stuck, due to the network. We have some defined as
remote >outq, others are local. So I would like to have the person there
send me an >email, to an address that would kick off a small CL,
(Endwtr, StrWtr), and >would also email them back, please turn off the
printer then turn back on.

>I am not sure how to do this. I prefer this over putting another item
on >the awful ACS menus.

>Thanks, Mike

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