DSL connection problems to iSeries (clarification)

The specific problem is frequent connection drops: she goes through periods
where she can't establish a connection, even though her DSP service appears
to we working properly.

-rf

> A new customer (user) is having major problems with a DSL connection to an
> otherwise stable iSeries.  She's using a corporate-maintained Windows XP
laptop
> with MochaSoft to access her Southwest Bell DSL from Olathe, Kansas; it
> speed-tests at 915K.  Her connection to the system (in downtown Seattle,
with
> a good network connection) is fine when she's on the laptop in her office
and on
> a regular network.
> 
> I access the system from RoadRunner and dial-up and have only the normal
> number of CODE-induced problems.
> 
> Her concern is using DSL to access the iSeries; she's projecting her
problem
> over another 100 offices.  I suspect a crow is sitting on her telephone
line but
> have no way of confirming it.  She is deeply frustrated, as any of us
would be.
> 
> Has anybody encountered, and addressed, a similar problem?
> 
> Regards,
> Reeve
> -----------------------------
> Reeve Fritchman
> Ayers Rock Software LLC
> LTL/400: LTL/IMC/TL/Logistics software
> 4915 S. West Shore Boulevard
> Tampa, Florida 33611-3329
> (813) 831-8574 (voice)
> (813) 832-6391 (fax)