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IBM support is good, and Lotus support is good.  And I pay a SERIOUS chunk 
of change for that support.  However that hasn't stopped me from having 
incidents open for more than one calendar year waiting for a resolution. 
This is why I'll often ask these lists for a solution, a clarification of 
my usage of the function in question, or a workaround.  Granted, I'll 
still report the problem, if for no other reason than the good of the 
community at large.  In some cases perhaps the open source method is a 
better solution.

Then again, perhaps the ability to list out a directory is not a "mission 
critical" application.  And you should relax your criteria on that.

Have you ever modified your own software that has become mission critical? 
 Who do you call if that goes belly up?

Rob Berendt
-- 
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





"Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx> 
Sent by: midrange-l-bounces@xxxxxxxxxxxx
01/21/2004 05:07 AM
Please respond to
Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


To
"'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
cc

Fax to

Subject
RE: IFS object attributes






> From: Pete Hall
> 
> The projects on SourceForge are not shareware. They're open source.
> There's a big difference. You not only have access to the project
> team, but you have access to the source.

> Caviat emptor.

This is actually not quite appropriate, since you're not buying
anything, including any sort of support contract.

I think of it this way: it's 3AM, my system is down, and the piece
that's broken is Open Source from SourceForge.  Who exactly am I going
to call?

A company that puts mission critical systems on Open Source software
gets exactly what they pay for.

This is not to say all Open Source projects are that way.  There are
Open Source projects that are fully supported, such as IBM's JTOpen.
But those are few and far between.

Joe

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