Re: Display device error

[gcrane@xxxxxxxxxxxxxxx]

<P>Dave....what version of Client Access are you running? &nbsp;OS400 level? 
&nbsp;We are experiencing the same problem....many users just dropping and I 
know they are not closing with an X or anything like power problem. &nbsp;It 
seems since we put up the last CAE level (don't know exact number as I am 
home). &nbsp;</P><P>Gail Crane<BR>Johanson Manufacturing Corp.<BR>phone 
973-334-2676<BR>gcrane@xxxxxxxxxxxxxxx</P><P>&nbsp;<BR><FONT 
SIZE=2><B>&quot;Dave Snyder&quot; 
&lt;dsnyder@xxxxxxxxxx&gt;</B></FONT><BR><FONT SIZE=2>Sent by: 
midrange-l-bounces@xxxxxxxxxxxx</FONT><BR><FONT SIZE=2>02/27/2003 03:36 
PM</FONT><BR><FONT SIZE=2>Please respond to Midrange Systems Technical 
Discussion</FONT><BR><BR> <FONT SIZE=2>To:</FONT> <FONT 
SIZE=2>midrange-l@xxxxxxxxxxxx</FONT><BR> <FONT SIZE=2>cc:</FONT> <BR> <FONT 
SIZE=2>bcc:</FONT> <BR> <FONT SIZE=2>Subject:</FONT> <FONT SIZE=2>Re: Display 
device error</FONT><BR> <BR><BR></P><P><FONT FACE="Monospace,Courier">This 
problem is very random - not happening to the same users all the time. Most are 
actively working at their workstations.<BR>Dave<BR></FONT><BR><FONT 
FACE="Monospace,Courier">&gt;&gt;&gt; &quot;Paul Nelson&quot; 
&lt;pnelson@xxxxxxxxxx&gt; 2/27/03 3:21:15 PM &gt;&gt;&gt;<BR>Is the user 
actively pounding away, or are they letting the device sit for a<BR>period of 
time when they notice the disconnect? Does this happen to all the<BR>users, or 
just a few? Have the wiring checked for a source of electrical<BR>noise and for 
solid continuity. Sometimes a new source of interference is<BR>placed too close 
too your network wiring, be it a welder or a 
paper<BR>shredder.<BR></FONT><BR><FONT FACE="Monospace,Courier">Once you 
understand what the users are doing, and when you know that your<BR>network is 
good, check your TCP/IP time out values.<BR></FONT><BR><FONT 
FACE="Monospace,Courier">Paul Nelson<BR>Arbor Solutions, Inc.<BR>708-670-6978 
Cell<BR>708-923-7354 Home<BR>pnelson@xxxxxxxxxx<BR></FONT><BR><FONT 
FACE="Monospace,Courier">----- Original Message -----<BR>From: &quot;Dave 
Snyder&quot; &lt;dsnyder@xxxxxxxxxx&gt;<BR>To: 
&lt;midrange-l@xxxxxxxxxxxx&gt;<BR>Sent: Thursday, February 27, 2003 1:48 
PM<BR>Subject: Display device error<BR></FONT><BR><BR><FONT 
FACE="Monospace,Courier">What type of things would cause this error? It is 
happening to us more and<BR>more. The symptoms are that the user is working and 
the session just kicks<BR>out. Any special parameters that I should look 
at?<BR>Dave<BR></FONT><BR><FONT FACE="Monospace,Courier">Message ID . . . . . . 
: &nbsp; CPF5140 &nbsp; &nbsp; &nbsp; Severity . . . . . . . : &nbsp; 
70<BR>Message type . . . . . : &nbsp; Information<BR>Date sent &nbsp;. . . . . 
. : &nbsp; 02/27/03 &nbsp; &nbsp; &nbsp;Time sent &nbsp;. . . . . . 
:</FONT><BR><FONT FACE="Monospace,Courier">13:28:09<BR></FONT><BR><FONT 
FACE="Monospace,Courier">Message . . . . : &nbsp; Session stopped by a request 
from device QPADEV002Z.<BR>Cause . . . . . : &nbsp; The request shutdown was 
caused by either the user</FONT><BR><FONT 
FACE="Monospace,Courier">turning<BR>the power off, by a device error, or the 
ASCII controller inactivity</FONT><BR><FONT 
FACE="Monospace,Courier">timer<BR>expired.</FONT><BR><FONT 
FACE="Monospace,Courier">Recovery &nbsp;. . . : &nbsp; Close the files and vary 
the device off (VRYCFG<BR>command).</FONT></P><UL><FONT 
FACE="Monospace,Courier">If the problem occurs again, enter the ANZPRB command 
to run problem<BR>analysis.</FONT><BR><BR><BR><BR><BR></UL><P><FONT 
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