Re: Software Maintenance announcement ends Hourly Support Line?

Ouch!
Does anyone have more knowledge about this one? (IBMer?) My standard
operating procedure when I walk in the door at a location where I'll be
doing an upgrade or DR or other work is to set up an hourly support contract
immediately, if they are not on Supportline already.  Myself, I have 24x7
Supportline (expensive, but worth it), but for many shops who own big
machines, this is a large expense and they have elected not to have it.  For
years, the "hourly" option has been kinda hush-hush around IBM, but has
always been available, if you ask for it.  If anyone knows more, please let
us know.  I have to assume that this is just more "hush-hush" and if IBM
were cancelling this option, someone would have received a letter.

TIA

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From: "Diana Hicks" <DianaH@jupiter.fl.us>
Subject: Software Maintenance announcement ends Hourly Support Line?

I'm assuming the Software Maintenance announcement is the end to the hourly
Support Line contract (based on the NEWS Wire Daily -- January 21, 2003
article).  If that is the case, we are going to have a large budget increase
when management is pressuring us to reduce maintenance costs.  Currently, we
budget $2000 for Support Line and usually spend less than $600 (typically in
off-hours).  Is anyone else concerned about this announcement increasing the
maintenance costs?

Diana Hicks
Town of Jupiter
dianah@jupiter.fl.us <mailto:dianah@jupiter.fl.us>
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AS/Resources, Inc.
William A.(Tony) Corbett
IBM Certified Specialist - AS/400 Developer
http://www.asresources.com
corbett@asresources.com
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678-935-5006 (mobile)
fax:  404-663-4737