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  3. January 2003

Software Maintenance announcement ends Hourly Support Line?

I'm assuming the Software Maintenance announcement is the end to the hourly 
Support Line contract (based on the NEWS Wire Daily -- January 21, 2003 
article).  If that is the case, we are going to have a large budget increase 
when management is pressuring us to reduce maintenance costs.  Currently, we 
budget $2000 for Support Line and usually spend less than $600 (typically in 
off-hours).  Is anyone else concerned about this announcement increasing the 
maintenance costs?
 
Diana Hicks
Town of Jupiter
dianah@jupiter.fl.us <mailto:dianah@jupiter.fl.us>
 
IBM Certified Specialist-AS/400 RPG IV Programmer
IBM Certified Specialist-AS/400 Systems Administrator



Please visit the Town of Jupiter online at http://www.jupiter.fl.us

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