× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



Oh, yes.   NONE of my customers pay for support line.  They pay me to
know the answers.  They will not be happy about this.

We had a nice thread going on about this on ignite/400's ML.

Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527


-----Original Message-----
From: midrange-l-bounces@midrange.com
[mailto:midrange-l-bounces@midrange.com] On Behalf Of Diana Hicks
Sent: Wednesday, January 22, 2003 1:12 PM
To: Midrange-L submission
Subject: Software Maintenance announcement ends Hourly Support Line?

I'm assuming the Software Maintenance announcement is the end to the
hourly Support Line contract (based on the NEWS Wire Daily -- January
21, 2003 article).  If that is the case, we are going to have a large
budget increase when management is pressuring us to reduce maintenance
costs.  Currently, we budget $2000 for Support Line and usually spend
less than $600 (typically in off-hours).  Is anyone else concerned about
this announcement increasing the maintenance costs?
 


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:
Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.