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  1.  Home
  2. MIDRANGE-L
  3. January 2003

RE: Software Maintenance announcement ends Hourly Support Line?

Oh, yes.   NONE of my customers pay for support line.  They pay me to
know the answers.  They will not be happy about this.

We had a nice thread going on about this on ignite/400's ML.

Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527


-----Original Message-----
From: midrange-l-bounces@midrange.com
[mailto:midrange-l-bounces@midrange.com] On Behalf Of Diana Hicks
Sent: Wednesday, January 22, 2003 1:12 PM
To: Midrange-L submission
Subject: Software Maintenance announcement ends Hourly Support Line?

I'm assuming the Software Maintenance announcement is the end to the
hourly Support Line contract (based on the NEWS Wire Daily -- January
21, 2003 article).  If that is the case, we are going to have a large
budget increase when management is pressuring us to reduce maintenance
costs.  Currently, we budget $2000 for Support Line and usually spend
less than $600 (typically in off-hours).  Is anyone else concerned about
this announcement increasing the maintenance costs?

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