RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)

[Justin Haase <JHaase@xxxxxxxxxxxxx>]

Like I said, I think it depends if it was busted when the machine came in.

I can't believe that IBM would charge to fix a CIF if it was broken when it
showed up.

The $500 is from the minimum 2 hour CE charge at around $250 an hour (think
it's $227 or some strange number like that)

jch

-----Original Message-----
From: Dan [mailto:dbcemid@yahoo.com]
Sent: Tuesday, December 31, 2002 10:16 AM
To: midrange-l@midrange.com
Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)


Sorry for the confusion, Dare.  My comment was that I have on-site
service with my Compaq; if something goes wrong, Compaq sends a service
person to my location and fixes the problem.  This has been my
(somewhat recent) past experience with IBM Service too.

Based on your experience thus far, this hardly seems "user serviceable"
to me.  Your past posts on this list have indicated to me that you're
technically saavy enough to deal with a host of issues.  That you are
struggling with this one, what does that portend for other AS/400
sys-admins whose major hardware interface reponsibilities are dealing
with backup tapes?

Don't get me wrong.  I'm all for user serviceable as long as the
directions are clear and concise and the "user" is fairly well
protected from creating more problems.  Swapping disk drives seems to
potentially delve into the danger zone.

Again, I ask:  Is this type of "IBM service" new?  $500 to have a CE
replace a defective drive on a new system covered by a warranty?

- Dan

--- Justin Haase <JHaase@jackhenry.com> wrote:
> Well then.  Sounds like it's time to skip the mailing list and the
> IBM .pdf
> docs and call 800.IBM.SERV.
>
> Unless the machine came from the factory with a failed disk (which is
> sort
> of what it sounds like), then they should do that one for free.
> Otherwise,
> be prepared to cough up around $500 to have a CE do it for you.
>
> If you're wanting to try the factory defect route, call IGF
> beforehand, see
> if they can route the call for you.
>
> jch

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