Re: V5R1M0 9406-270 (Failed 9Gig Raided disk) -- MIDRANGE-L

Sorry guys,  I have missed the postings cause the family here is getting all
my attention.
Yes, I agree with you guys there is likely a problem from the factory.  I
think it is with the disk controller
since the replacement disk is not registering after removing the "Failed"
disk.  I will definitely let you guys
know how I get it all resolved.

Dare


----- Original Message -----
From: "Justin Haase" <JHaase@jackhenry.com>
To: <midrange-l@midrange.com>
Sent: Tuesday, December 31, 2002 11:17 AM
Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)


> Like I said, I think it depends if it was busted when the machine came in.
>
> I can't believe that IBM would charge to fix a CIF if it was broken when
it
> showed up.
>
> The $500 is from the minimum 2 hour CE charge at around $250 an hour
(think
> it's $227 or some strange number like that)
>
> jch
>
> -----Original Message-----
> From: Dan [mailto:dbcemid@yahoo.com]
> Sent: Tuesday, December 31, 2002 10:16 AM
> To: midrange-l@midrange.com
> Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)
>
>
> Sorry for the confusion, Dare.  My comment was that I have on-site
> service with my Compaq; if something goes wrong, Compaq sends a service
> person to my location and fixes the problem.  This has been my
> (somewhat recent) past experience with IBM Service too.
>
> Based on your experience thus far, this hardly seems "user serviceable"
> to me.  Your past posts on this list have indicated to me that you're
> technically saavy enough to deal with a host of issues.  That you are
> struggling with this one, what does that portend for other AS/400
> sys-admins whose major hardware interface reponsibilities are dealing
> with backup tapes?
>
> Don't get me wrong.  I'm all for user serviceable as long as the
> directions are clear and concise and the "user" is fairly well
> protected from creating more problems.  Swapping disk drives seems to
> potentially delve into the danger zone.
>
> Again, I ask:  Is this type of "IBM service" new?  $500 to have a CE
> replace a defective drive on a new system covered by a warranty?
>
> - Dan
>
> --- Justin Haase <JHaase@jackhenry.com> wrote:
> > Well then.  Sounds like it's time to skip the mailing list and the
> > IBM .pdf
> > docs and call 800.IBM.SERV.
> >
> > Unless the machine came from the factory with a failed disk (which is
> > sort
> > of what it sounds like), then they should do that one for free.
> > Otherwise,
> > be prepared to cough up around $500 to have a CE do it for you.
> >
> > If you're wanting to try the factory defect route, call IGF
> > beforehand, see
> > if they can route the call for you.
> >
> > jch
>
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