Re: Service and Support - Part II

Going to iseries nation on this is, IMO, an overuse of that channel. I
sympathize with your situation, but it sounds like you have been running
your business on a computer system that does not have hardware support.
Many companies do this. Esp since the hardware maint is so expensive. But
they are fully aware of the risk. If everyone complained after the fact, re:
cost of hardware repair, ibm would likely shut down or stop responding to
the iSeries nation channel.

Steve Richter


----- Original Message -----
From: "Joe Pluta" <joepluta@PlutaBrothers.com>
To: <midrange-l@midrange.com>
Sent: Monday, April 08, 2002 12:31 PM
Subject: RE: Service and Support - Part II


> > From: Joe Pluta
> >
> > If they have one in stock, I'll probably see the technician inside of a
> > couple of hours.  The trick will be how they handle the maintenance,
since
> > this machine is a leased machine and the lease is up.
>
> Now it's going to get messy.  Since I don't have an agreement from IBM,
and
> I don't have a new machine, they're going to charge me to replace the disk
> drive on a machine I don't even own.
>
> How much you ask?  Approximately $2300 to replace a disk drive that
> supposedly should never fail on a machine I should never own.  At this
> point, I'm going to call over to iSeries Nation and see what happens.
>
> I'll let you all know.
>
> Joe
>
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