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  3. April 2002

RE: Service and Support - Part II

> From: Joe Pluta
>
> If they have one in stock, I'll probably see the technician inside of a
> couple of hours.  The trick will be how they handle the maintenance, since
> this machine is a leased machine and the lease is up.

Now it's going to get messy.  Since I don't have an agreement from IBM, and
I don't have a new machine, they're going to charge me to replace the disk
drive on a machine I don't even own.

How much you ask?  Approximately $2300 to replace a disk drive that
supposedly should never fail on a machine I should never own.  At this
point, I'm going to call over to iSeries Nation and see what happens.

I'll let you all know.

Joe

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