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  3. April 2002

RE: Service and Support - Part II

> From: Joe Pluta
>
> How much you ask?  Approximately $2300 to replace a disk drive that
> supposedly should never fail on a machine I should never own.  At this
> point, I'm going to call over to iSeries Nation and see what happens.

Actually, what really bothers me is this: what is the difference between the
lease and maintenance?  Why are they still charging me for the lease, but
the machine is no longer on maintenance?  How did this occur?  When did I
get on maintenance, and why did it end, but the lease is still current?

I am sooooooooooo confused.

Joe

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