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  3. April 2002

Service and Support - Part II

I'm having fun right now.  The model 270 threw another disk drive.  However,
I am waiting for IBM to fax me a new agreement for maintenance on this
machine, and I'm scheduled to talk to my BP tomorrow to talk about rolling
the lease into a new machine.

So far, IBM gets all A+ for their service this morning... I started by
calling iSeries Software Support and as soon as I got connected, I told the
nice lady I was looking for hardware support.  She transferred me to someone
who logged my call and immediately transferred me to a technical rep, who in
turn walked me through SST to get the proper information and said he'd send
someone over ASAP.

If they have one in stock, I'll probably see the technician inside of a
couple of hours.  The trick will be how they handle the maintenance, since
this machine is a leased machine and the lease is up.

Joe

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