Re: Customer problems

["Dare @ Work" <oludare@xxxxxxxxxxxxx>]

Great Anne,

I hope you will be able to handle the barrage of messages you will be
receiving.  There are a lot of dissatisfied IBM customers here on the list
and out there.

Dare

----- Original Message -----
From: "Anne Lucas" <alucas@us.ibm.com>
Sent: Friday, April 05, 2002 11:45 AM
Subject: Customer problems


> The iSeries Customer Satisfaction team in Rochester worked with me to
> create a "hot line" just for the iSeries Nation community.    This is not
> for technical support problems, but for issues such as those I read about
> yesterday  and today where you can't get someone to help with pricing,
> upgrades, sales,   you want to buy, no one will take your money, etc.!!
>
> When you complete the form on this page it goes immediately to a member of
> this Customer Satisfaction team ... they respond very quickly ...
sometimes
> within the hour the have a problem solved!!
>
> Here's the url ..... am moving it back to the front page of the home page
> ....
>
http://www-1.ibm.com/servers/eserver/iseries/nation/contact/hotline_info.htm
l
>
>
> Also, sometimes I monitor all the listservers, other times I depend on
> others to send me problems .... so if in doubt, please forward any issues
> to me .... and I'll do my very best to resolve.... and figure out how to
> avoid the
>
> Thank you!!
>
> ************
> Have a great day! and .... Enthusiasm is like a ripple in the water... It
> spreads!
>
>
> Anne C. Lucas, Project Exec, iSeries Nation and iSeries Marketing -
> www.ibm.com/eserver/nation1
> 205/823-4831  T/L 537-9968,  eFax:  603-687-8053,  800/223-3907 Pager
>
> Admin Assist:   Alice Sebastiano Telephone:  (914) 642-4109, tie line
> 224-4109 Fax:  (914) 642-6976, tie line 224-6976
>
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