Re: Customer problems

["Dan Bale" <dbale@xxxxxxxxx>]

Useless, just like before?  <g,d,& r>

- Dan Bale
offsite today

---------- Original Message ----------------------------------
From: Jan Megannon <jmegannon@intekom.co.za>
Reply-To: midrange-l@midrange.com
Date:  Fri, 05 Apr 2002 22:03:46 +0200

>Anne Lucas wrote:
>
>> The iSeries Customer Satisfaction team in Rochester worked with me to
>> create a "hot line" just for the iSeries Nation community.    This is not
>> for technical support problems, but for issues such as those I read about
>> yesterday  and today where you can't get someone to help with pricing,
>> upgrades, sales,   you want to buy, no one will take your money, etc.!!
>>
>
>Anne,
>
>This is brilliant! Please just answer one question for me: If I need to go
>through you people, what value is the local chapter of IBM adding to the
>machines we buy/sell?
>
>Cheers.
>
>Jan Megannon.
>
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