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  3. April 2002

Re: Customer problems

Anne Lucas wrote:

> The iSeries Customer Satisfaction team in Rochester worked with me to
> create a "hot line" just for the iSeries Nation community.    This is not
> for technical support problems, but for issues such as those I read about
> yesterday  and today where you can't get someone to help with pricing,
> upgrades, sales,   you want to buy, no one will take your money, etc.!!
>

Anne,

This is brilliant! Please just answer one question for me: If I need to go
through you people, what value is the local chapter of IBM adding to the
machines we buy/sell?

Cheers.

Jan Megannon.

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