Re: New iSeries Purchases ? "Family loyalty"; IBM's big mistake (IMHO)

[Jan Megannon <jmegannon@xxxxxxxxxxxxx>]

Hi Al, Brad,  Scott, etc,

How about a service to users:

They will need:
An internet connection or some sort of comms to your system (SNADS or PPP)
Depending on the solution, PM or Performance Tools.

You can develop something to do the following:
Collect performance data at scheduled intervals such as low utilization and at
peak utilization.
Either process this data on their machine or yours. Analysis based on 3-month
running totals.
Pass it through Best/1 (but, I heard it is no longer available?)
Get this info, compile a report and present it to the customer.

This can be done on an ongoing basis. It will be more proactive than what
happens most of the time. Will also allow you to assist the cust to keep track
of the (predicatable) growth of their system.

Could this help?

Cheers.

Jan.

MacWheel99@aol.com wrote:

> Perhaps another approach might be an IBM solutions CD that you stick in PC &
> it can self-load irrespective of if you have Apple or Intel or Microsoft or
> Linux & the goal is to interact with the user to determine the kind of
> solution you desire, then if you have internet access create an e-mailed
> order, but if you don't, create a printed order with address to mail it to.
>
> The CD when first loading itself would do something like Service Director ...
> what kind of a machine am I on ... what kind of stuff does IBM sell for this
> kind of machine ... but as the end user interacts with the solutions CD, at
> some point the user needs to be told if the platform they now using is not
> optimal for what they have in mind.
>
> MacWheel99@aol.com (Alister Wm Macintyre) (Al Mac)
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