Re: Computer Telephone Integration

["Patrick Townsend" <patownsend@xxxxxxxxxxxxxx>]

John,

We have done integration with several PBXs including Nortel SL1, AT&T, NEC,
Hitachi and others. You can contact me off list if you would like to
discuss.

Patrick
----- Original Message -----
From: "John Myers - MM" <jmyersmm@sbsusa.com>
To: <midrange-l@midrange.com>
Sent: Thursday, December 13, 2001 7:23 AM
Subject: Computer Telephone Integration


> One of our customers, who has an AS/400, is looking to automate their call
> center.
>
> What they want to do is to use Caller-id technology to route calls to
> individuals responsible for the account.
>
> Does anyone on the list have a handle for CURRENT AS/400-based products
> that do this?
>
> IBM used to market CallPath, but they have divested it.
>
> Thanks, in advance, for your help!
>
>
> John Myers
> IBM Certified Specialist - IBM iSeries Technical Solutions Design
> IBM Certified Specialist - Advisor for e-Business
> Strategic Business Systems, Inc.
> 17 S. Franklin Turnpike, Ramsey, NJ 07446  USA
> E-mail: mailto:jmyers@sbsusa.com   Phone: +1 (201) EASY 400   x131
> Web:    http://www.sbsusa.com      Fax:   +1 (201) 327-6984
>
> Free Sports League Management - Powered by AS/400
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>
> Get and route intelligence from your IBM AS/400 web site - WebSurvey/400
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>
> Systems supporting the distribution operations of Motor Vehicle
manufacturers
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>
>
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