One of our customers, who has an AS/400, is looking to automate their call
center.

What they want to do is to use Caller-id technology to route calls to
individuals responsible for the account.

Does anyone on the list have a handle for CURRENT AS/400-based products
that do this?

IBM used to market CallPath, but they have divested it.

Thanks, in advance, for your help!


John Myers
IBM Certified Specialist - IBM iSeries Technical Solutions Design
IBM Certified Specialist - Advisor for e-Business
Strategic Business Systems, Inc.
17 S. Franklin Turnpike, Ramsey, NJ 07446  USA
E-mail: mailto:jmyers@sbsusa.com   Phone: +1 (201) EASY 400   x131
Web:    http://www.sbsusa.com      Fax:   +1 (201) 327-6984

Free Sports League Management - Powered by AS/400
      http://www.ScoreBook.com

Get and route intelligence from your IBM AS/400 web site - WebSurvey/400
      http://www.WebSurvey400.com

Systems supporting the distribution operations of Motor Vehicle manufacturers
     http://www.VehicleSystem.com




As an Amazon Associate we earn from qualifying purchases.

This thread ...

Follow-Ups:
Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2022 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.