Re: Just a simple service call . . .

["Barry L. Kline" <blkline@xxxxxxxxxxxxx>]

Booth Martin wrote:
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> I would also say that my experience does not match your unfavorable session.
>  An  IBM employee even phoned me from their home after their day was long
> over to follow up and see how a grueling long repair session was going.  The
> call was far more than a formality because we did need more information as
> she had suspected we might and she had taken her manual home with her.  That
> sort of service just is not available anywhere else in the world that I know
> of.
>

You're absolutely right Booth.  For the most part, the IBMers with
whom I've had dealings have been nothing but professional in all
aspects.  So when the customer sat surveys are done I always ensure
that the IBMers I've dealt with and who have provided me such great
service are mentioned by name.  In a couple of cases similar to yours
I wrote a letter to the IBMers' supervisors commending them for great
service.

Best regards,

Barry